Términos y condiciones: Portal del paciente para centros médicos

Response to electronic communication – UCHealth and Facilities will make their best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least two (2) business days for the message to be read. Accordingly, emergency situations requiring immediate attention should NOT be submitted electronically through the patient portal.

Además, con respecto a cualquier comunicación electrónica enviada por el paciente, solo podemos responder a dichas comunicaciones en función de la información proporcionada por el paciente. Si no se proporciona suficiente información, no podremos proporcionar un servicio preciso y confiable.

Limitations on use of the patient portal

Usted acepta que NO cargará ni transmitirá ninguna comunicación o contenido de ningún tipo (incluida la mensajería segura) que pueda infringir, apropiarse indebidamente o violar cualquier derecho de cualquier parte. Usted acepta que las siguientes acciones constituirán un incumplimiento material de estos Términos y Condiciones:

• Signing on as or pretending to be another person.
• Transmitting messages or material that infringes on or violates the intellectual property rights of others or the privacy or publicity rights of others.
• Transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including to UCHealth clinics and Facilities personnel).
• Using the patient portal’s interactive services in any way that is intended or is reasonably likely to harm the patient or others.
• Collecting information about others, including email addresses.
• Intentionally distributing viruses or other harmful computer code.

Each of UCHealth Facilities expressly reserves the right, in its sole discretion, to terminate a user’s access to any interactive services and/or to any or all other areas of the patient portal due to any act that would constitute a violation of these Terms and Conditions.

Minor eligibility – An individual must be age 14 or older to request a personal account.

Share My Account – The patient portal allows a person designated by you to log into their account to access your health information. The person you designate must agree to follow these Terms and Conditions.

Revisiones del sitio web

Es posible que revisemos la información en el portal del paciente, o que cambiemos o actualicemos el portal del paciente, incluidos estos Términos y Condiciones, sin previo aviso. UCHealth y Facilities también pueden realizar mejoras y/o cambios en los productos y/o servicios descritos en el portal del paciente o agregar nuevas funciones en cualquier momento sin previo aviso. Le recomendamos que lea periódicamente estos Términos y Condiciones para ver si ha habido algún cambio en nuestras políticas que pueda afectarlo. Su uso continuado del portal del paciente significará su aceptación continua de estos Términos y Condiciones, ya que pueden ser revisados.

Customer service information

Para desactivar su cuenta del portal del paciente, póngase en contacto con el servicio de asistencia técnica. Puede encontrar la información de contacto en la página de inicio de sesión del portal.

Si necesita información o asistencia técnica con respecto a su cuenta del portal del paciente, o si cree que su ID de inicio de sesión o contraseña se han visto comprometidos, comuníquese con el soporte técnico. Puede encontrar la información de contacto en la página de inicio de sesión del portal.

Patients who feel that information found in their portal record is inaccurate or incomplete should feel free to address their questions first to the physician’s office where they receive care. If questions or concerns persist after doing so or if you think that information in your health record should be changed, please contact Health Information Management, UCHealth at 720.848.1031.

Email privacy – Patients who are users of the patient portal should be aware that they will be notified via email when there is new medical information to be viewed in their account. This means that any person with access to a patient’s email will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s email account. Although no private medical information will be sent, the notification that new medical information is available by accessing one’s patient portal may be information that a patient would not want others to know. Thus, patients should take this into account when providing an email address.

Please know that if you send us an email communication, it may be shared with the UCHealth clinic or Facilities staff that assists the physician, or another provider involved in providing the patient’s medical care.

Security and confidentiality – We afford the same degree of confidentiality to medical information stored on the patient portal as is given to medical information stored by UCHealth clinics and/or Facilities in any other medium. Each of UCHealth clinics and Facilities is committed to protecting the confidentiality of your medical information. We limit UCHealth clinics’ and Facilities’ employee access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. Neither UCHealth, nor the Facilities release portal audit trail information unless legally required to do so. We shall identify the records released and note the time and date of access each time a patient accesses their patient portal. We have taken steps to make all information received from our online patient portal users as secure as possible against unauthorized access and use.

Para otra cosa que no sea la visualización de información general, se debe acceder al portal del paciente con un navegador compatible con Secure Sockets Layer (SSL). Nuestro servidor web SSL utiliza autenticación y ofrece el nivel más alto de tecnología de encriptación disponible comercialmente.

Puede saber cuándo está seguro mirando el campo de ubicación (URL). Si la URL comienza con https:// (en lugar de http://), el documento proviene de un servidor seguro. Esto significa que sus datos no pueden ser leídos ni descifrados por personas no autorizadas. Puede saber si está realmente conectado a su portal del paciente consultando el certificado digital. Este certificado verifica la conexión entre la clave pública del servidor UCHealth y la identificación del servidor.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a patient portal user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential. If you believe your portal account was accessed inappropriately, please contact technical support.

You agree that you will NOT use the patient portal in any way that is intended to provide unauthorized access (hacking) to the UCHealth network or third party software vendor networks.

Renuncia

You understand that the each of UCHealth and Facilities takes no responsibility for and disclaims any and all liability arising from any inaccuracies or defects in software, communication lines, virtual private network, the internet or my internet service provider (ISP), access system, computer hardware or software, or any other service or device that you use to access your patient portal. You understand that the patient portal may not be available to you at all times due to system failures, back-up procedures, maintenance, or other causes. Access is provided on an “as-is, as-available” basis and each of UCHealth Facilities does not guarantee that you will be able to access your patient portal at any particular time. During times when the patient portal is unavailable, other communication methods (e.g., telephone) should be used to contact your health care provider.

El portal del paciente, su contenido y todos los servicios relacionados con el sitio se proporcionan "tal cual", con todas las fallas, sin representaciones ni garantías de ningún tipo, ya sean expresas o implícitas, incluidas, entre otras, las garantías implícitas de comerciabilidad, idoneidad para un propósito particular o no infracción. Usted asume toda la responsabilidad y el riesgo por el uso de su portal del paciente, todos los servicios relacionados con el sitio y los sitios web de terceros. Ninguna información o consejo oral o escrito proporcionado por UCHealth o Facilities o sus representantes autorizados creará una garantía de ningún tipo con respecto al portal del paciente. Cualquier referencia a productos o servicios específicos en su portal del paciente no constituye ni implica una recomendación o respaldo por parte de UCHealth o Facilities, a menos que se indique específicamente lo contrario.

Limitación de responsabilidad; Elección de la ley

UCHealth and Facilities and each of their respective affiliates, suppliers, and other third parties mentioned or linked to on your patient portal are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of or relating in any way to the patient portal, site-related services and products, content or information contained within the patient portal, and/or any third party website, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the patient portal, site-related services, and/or third party websites is to stop using the website and/or those services. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. These Terms and Conditions are governed by Colorado law without regard to its principles of conflicts of law.

Autor

Except as otherwise indicated, all content on your patient portal and mobile app, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of UCHealth or Facilities or their respective licensors and is protected by United States and international copyright laws. Each of UCHealth clinics and Facilities allows you to view or download a single copy of the material on your patient portal solely for your personal, noncommercial use.

La compilación de todo el contenido de su portal para pacientes es propiedad exclusiva de UCHealth o Facilities y está protegida por las leyes de derechos de autor internacionales y de los Estados Unidos. A menos que UCHealth o Facilities lo autoricen específicamente por escrito, se prohíbe cualquier uso de estos materiales, o de cualquier material aportado a su portal del paciente por entidades que no sean UCHealth o Facilities, en cualquier otro sitio web o entorno informático en red para cualquier propósito.

Todos los derechos no otorgados expresamente por estos Términos y Condiciones o cualquier acuerdo de licencia de usuario final aplicable están reservados por UCHealth y Facilities. El contenido y las características están sujetos a cambios o terminación sin previo aviso a discreción editorial de UCHealth o Facilities.

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on your patient portal infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

De acuerdo con la DMCA, cada una de las instalaciones de UCHealth ha designado un agente para recibir notificaciones de presuntas infracciones de derechos de autor de acuerdo con la DMCA. Cualquier Notificación por escrito de Infracción Reclamada debe cumplir con el Título 17, Código de los Estados Unidos, Sección 512 (c) (3) (A) y debe proporcionarse por escrito a nuestro agente designado de la siguiente manera:

Agent for copyright issues: General Counsel, UCHealth
Address: 12401 E. 17th Avenue, Mail Stop F415, Aurora, CO 80045